FAQs

Last Updated: 2/3/2025

Welcome to our FAQ page! Below are answers to some of the most common questions about our products, shipping, returns, and more.

1. Ordering & Payment

Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay. International payment options may vary.

Q: Can I modify or cancel my order after placing it?
A: If your order has not yet been processed, you may be able to modify or cancel it. Please contact us as soon as possible at: support@resonairr.com

2. Shipping & Delivery

Q: Do you ship internationally?
A: Yes! We offer international shipping. Delivery times and costs vary by location and will be displayed at checkout.

Q: How long does shipping take?
A: Standard shipping typically takes around 2-5 days, depending on your location. Express shipping is faster, usually arriving within 1-2 days, also depending on location.

Q: Is tracking available for my order?
A: Tracking is available on all orders.

Q: How can I track my order?
A: You will receive a tracking number via email once your order is shipped.

3. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of purchase, provided the item is unused and in its original packaging. Please visit our Refund Policy page for more details.

Q: How do I initiate a return?
A: Contact us at support@resonairr.com with your order number, and we will guide you through the return process.

Q: When will I receive my refund?
A: Once we receive and inspect your return, we will process your refund within 3-5 business days.

4. Product Information

Q: What makes your guitar strings different?
A: Our strings are crafted from premium materials and engineered by musicians who know what players need. What really sets them apart is our exclusive AeroSeal™ Technology, which extends lifespan and preserves tone, so you can play longer without losing your edge.

Q: Which gauge should I choose?

It all comes down to how you play...

Lighter gauges are easier on the fingers and great for bending, delivering a brighter, more trebly tone—perfect for rock, pop, and blues leads.

Medium gauges give you a well-rounded balance of warmth and clarity. They offer solid tuning stability and suit both strumming and fingerstyle—ideal for acoustic players and rhythm guitarists.

Heavier gauges pack more punch. Expect fuller lows, more volume, and added control for drop tunings or heavy-handed styles like jazz and aggressive strumming. They take a bit more effort to play, but they hit hard.

Q: How long do your strings last?
A: Our strings are built to go the distance, lasting up to 3–5 times longer than uncoated alternatives. Thanks to our AeroSeal™ Technology, they don’t just survive longer, they sound great for longer, holding onto that fresh, balanced tone even after heavy playing.

5. Wholesale

Q: Do you offer bulk or wholesale discounts?
A: Yes! If you are interested in stocking our products, please visit our Wholesale Enquiries page.

6. Contact & Support

Q: How can I contact customer support?
A: You can reach us at support@resonairr.com or through our Contact Us page.

Q: What are your customer service hours?
A: Our support team is available Monday-Saturday, 9 AM - 5 PM GMT. We aim to respond to all inquiries within 12 hours.

If you have any other questions, feel free to reach out! We're happy to help.